Returns and Refunds Policy
Returns and Refunds Policy
NB: Please note that customized products will require you to order a sample first before the goods are produced otherwise a refund will not be possible. We only replace defective customized goods after they are inspected by a Branded Mats representative.
The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to admin@brandedmats.co.za
Non defective product may be returned within 14 days of receiving the goods. A full refund will be given (via initial payment method). You have the right to open the package and check the contents but the product must be returned unused, and all original packaging must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to Branded Mats of all returns, we suggest courier or insured post and tracking. Defective or faulty products may be returned within 14 days and a full refund or if chosen by the customer, a swop, will be given once we have received and confirmed the fault.